Power Pro-Tech Superior Service AND Low Cost

Superior Service AND Low Cost?

At Power Pro-Tech Services, we see NO conflict in pursuit of these dual objectives. The key is to (i) understand the cost drivers of the business, (ii) invest in technologies that lower costs and/or improve service quality and responsiveness, and (iii) aggressively attack the costs that are unrelated to quality and customer service.

PPT is Driven to be THE QUALITY LEADER in Generator Services

We set high standards with respect to the Quality of our Services. This is reflected in all of our business practices including

Stringent Hiring Standards
Attracting and Retaining the Most Highly Qualified Technicians Motivated that SERVICE is Our CORE Business, Not Sales
Continuous Education and Training at our In-House Training Center
Consistent & Periodic Performance Evaluations & Merit-Based Pay Programs

Further, we attempt to Assure High Quality through the following methods:

Rotation of Technicians to Locations
Lead Tech Assignment to Work in Locations Outside of Their Typical Coverage Areas
Director of Training and Other Operations Management Required to Ride with each Technician on a Periodic Basis and Perform Random Spot Checks

PPT is Committed to be THE BEST VALUE in Generator Services

We are very aware of the cost drivers of our business and are nearly maniacal in our fixation to minimize those costs unassociated with Service Quality. Many of the cost drivers of our business can be very actively managed:

Density of Generators & Route Economics Unproductive Technician "Windshield Time" is the biggest source of waste in the field service industry. With our extensive geographic coverage, we are able to create considerable density of generator sites through accumulation. Likewise, we have invested in sophisticated GPS-based scheduling/routing software enabling the minimization of idle "Windshield Time"
Cooperation from Customers Site Access and Check-In/Check-Out processes can also create significant idle time for Technicians. We attempt to establish protocols with our Customers that meet their security concerns while also minimizing wait times and/or costly escort requirements. Many of the solution involve the application of technologies such as geo-mapping, electronic tagging/identification, etc.
Education & Training PPT maintains its own in-house Training Center to provide information on new products as well as to ensure that our technicians continuously develop and enhance their skills.
Overheads & Administrative Support "Lean and Mean" is our philosophy. You won't find us in lavish offices on expensive real estate. We started our business in an industry recession. Those lessons will not soon be forgotten.

Mission Statement
To offer the highest quality service and most compelling economic value to companies that rely on
emergency power to protect and preserve the welfare of their customers, employees and business.

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